I grew up with my Dad saying that “things work out for people who work things out”, it has instilled an optimism and resilience that I’ll be forever grateful for.
The following are crucial things that all people, ESPECIALLY salespeople need to do right now:
Communicate, communicate, communicate
CALL your prospects and customers. SPEAK to them, like old school, with a phone, with dialogue. Not necessarily about what they need or when you can sell them more, but by connecting. How are they going? How they are managing at work and at home? If they don’t take your call, drop them an email saying hello and that you are just checking in. Most will be appreciative, some won’t, so what.
Practice, practice, practice
It’s a fascinating time to be alive and seeing how leaders are leading (or not) and how society is responding at all levels. Everyone has an idea, thought or opinion about what is going on so this is a good time to be practicing the art of quality conversation. This will ensure you stay in your customers world but not in their face. Be vulnerable, you’ll be surprised what you get back and how this can take a relationship to the next level.
Invest in yourself – there are many programs being run online and virtually, some free and worthless, others comparatively cheap but priceless. The world is changing, good people are using time to develop their capability to ensure they make the most of the opportunities. GREAT people are not waiting for their companies to fund their professional development – they are doing it themselves.
Monitor your Environment
It is the small things that make the big difference, so whatever your morning rituals and routine are, stick with it. Meditation, journalling, reading, exercising – whatever you do that is positive – there are no short cuts and we all know what we have to do. “Just Do It”.
Secondly, minimise your intake of “news” – fake or otherwise, from papers, social media or TV. The role of it is to stimulate emotion and as humans we tune into more bad than good but it doesn’t serve us in any constructive way.
Lastly (and really importantly), get a good night’s sleep. It has twice the impact of any other thing on your productivity and effectiveness.
Stay in Touch
Connect with friends and family. I just had a good mate drop by in the middle of the day for a chat (socially distancing of course), no agenda but a great catch up – it wasn’t what I felt like but it was exactly what I needed – he left 2 ½ hours ago and I’ve done a mountain of work since. Thanks Sean!
2020 will be remembered for a long time, there is going to be a great deal of opportunity on the other side of this challenge and I look forward to seeing you there.