Recruitment Done Right | The Best Way to tell Candidates they weren’t Successful

Everybody who has ever employed people knows the cost of failure is huge.

In the last few months I have been working with an organisation to help them recruit the right people into their business after several bad hires cost them dearly.

I have heard all the stories over the years about there being no loyalty anymore.  My experience is that loyalty and respect works both ways.

We received over 400 applications, recruiting for 4 – 5 quite different positions and undertook a series of both phone, then face to face interviews involving a number of current staff.

We sent each unsuccessful applicant a thank you email and were overwhelmed with responses of gratitude from most who said they NEVER hear back from anyone.

Here’s a few sentences from the emails we received back:
“Thanks for getting back to me, was a very nice email, I appreciate it.”
“Hi team, that was the nicest knock-back I have ever heard. Thank you.”
“Thank you for the spectacular update.”

If businesses want more from prospective (& current) employees, they need to expect more from themselves and their teams in how they handle applicants – successful or not.

It can take a little investment in time, but the returns can be significant, at the very least:

  1. It is representation of your brand, best to make it positive, after all, everyone is a prospective customer or referrer.
  2. Your current staff will feel more pride in themselves and their organisation because they’ve treated all candidates with dignity.
  3. The unsuccessful people feel better about themselves at very little cost to you.

An old boss of mine used to say: “Always leave someone better than you found them”, wise words that I try to live up to every day.

Go well and do well.

Please PM me if you’d like a copy of the email.

Charlie Pidcock

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